Frequently Asked Questions

What do you mean by "exclusive" logo designs?

By purchasing one of our exclusive logo templates, you get sole ownership and full copyright control of that logo. We'll immediately remove it from our catalog, and never offer it for sale again.

Can I trademark your exclusive logo designs?

Yes! Trade marking your logo design is a wise business investment - especially if you want to use the logo commercially.

Can I get a letter of ownership for exclusive logo designs?

Yes. When you purchase exclusive logo templates, we'll give you a letter of transfer of ownership and copyright. Furthermore, we offer a lifetime support system so whenever you need assistance in establishing your rightful and exclusive ownership of one of our logo designs, we can provide all necessary documentation and help.

What happens after I purchase an exclusive logo design?

Once you've purchased an exclusive logo design, that logo is immediately disabled on our list of logo templates and will be removed from the Pixellogo catalog in the next scheduled daily update. We'll email you the logo template's files in all listed formats as a zip attachment, and forward all copyrights.

Can I modify an exclusive logo design myself?

Yes, indeed! As long as you have graphics software such as Adobe Photoshop/Illustrator or Macromedia Freehand, and some experience with such software, you can do what you want to your logo templates.

Can your art department modify the logo for me?

Yes! For just $29 USD, our friendly design staff can change the color schemes or text in the logo templates. If you want more extensive changes to the design structure (layout, fonts, concept, merging concepts, etc.), we’re happy to negotiate an additional fee.

Can you place my logo design in a stationery set and give me print-ready files?

Yes! For just $85 USD, we can insert your logo, modify the stationery colors to match the logo plus add any company data you require (address, names, etc.).

Are the fonts used in your logo templates included with the design files?

Yes. All custom fonts that are used in our logo templates will be sent to you in the format you need (Mac & PC). Please note that some of our designs use system fonts, which means that the font files are pre-installed on your computer by default.

What are "non-exclusive" logo designs?

Non-exclusive logo designs are those that are available for sale more than once. In other words, we don't remove these logo templates from our catalog after you've made your purchase.

Can I own and copyright non-exclusive logo designs?

You don't get to own the copyright when you purchase non-exclusive logo designs, BUT you are free to use the logo design with no limitations at all. So who owns the copyright of non-exclusive logo templates? We do!

Can I buy a non-exclusive logo design and resell it exclusively?

No, you may not. As a matter of fact, this would be an infringement on our copyrights and would be subject to penalties starting from $ 10,000.00 USD.

Can I modify non-exclusive logo designs myself?

Yes, indeed! As long as you have graphics software such as Adobe Photoshop/Illustrator or Macromedia Freehand, and some experience with such software, you can do what you want to your logo templates.

Can your art department modify the logo for me?

Can you place my logo design in a stationery set and give me print-ready files?

Yes! For just $85 USD, we can insert your logo, modify the stationery colors to match the logo plus add any company data you require (address, names, etc.).

Are the fonts used in your logo templates included with the design files?

What's the best way to install the font files that come with your logo templates on a Windows OS?

This depends on the system you use.

Windows XP

Installing TrueType and PostScript Type 1 fonts

From the 'Start' menu select 'Control Panel' and then select 'Appearance and Themes'
Select 'Fonts' from the 'See Also' panel at the left of this screen
On the 'File' menu, select 'Install New Font...'
Click the drive and folder that contain the fonts you want to add
To select more than one font, press and hold down the CTRL key, select the fonts you want, and then click 'OK'
Remember: backup your new font on a separate disk!

Note: Windows XP provides native support for PostScript Type 1 format, so Adobe Type Manager is not required.

Windows 95, 98, ME, NT 4 and 2000

Installing TrueType fonts

From the 'Control Panel' open the 'Fonts' folder
On the 'File' menu, click 'Install New Font...'
Click the drive and folder that contain the fonts you want to add
To select more than one font, press and hold down the CTRL key, select the fonts you want, and then click 'OK'
Remember: backup your new font on a separate disk!

Installing PostScript Type 1 fonts

To use PostScript fonts on older versions of Windows, you'll need to install Adobe Type Manager. You can download the free version here.

After you've installed ATM, follow the same steps as for TrueType fonts.

Need more help? For detailed information on font installation in Windows, visit Microsoft's website.

What file formats are the logo designs available in?

Our logo templates come in a range of formats, making it easier for you to use them. Depending on whether you’ve chosen a vector or 3D logo design, it’ll come in the following formats:

Vector (flat) logo designs: .psd (layers), .eps, .ai, .pdf, .jpeg, .tiff
3D logo designs: .psd (layers), .pdf, .jpeg, .tiff

What file formats are the stationery designs available in?

We supply our stationery designs as .eps vector files, because this gives you total flexibility and ease of use.

What file formats are the web templates available in?

Our web templates are supplied in two formats:

.psd layer format (with full images, fonts and layouts provided)
.html format

We'll also provide all logos, icons, images, and any other graphics elements illustrated in the preview images of the templates in their respective detail page.

What software do I need to work with the supplied file formats?

While there are many different software packages that will let you work on our files, we like to think we know what works best in terms of giving you maximum flexibility to modify our logo templates, stationery templates or web templates. We recommend:

.ai format – Adobe Illustrator
.eps format – Adobe Illustrator, Corel Draw, Macromedia Freehand
.psd format – Adobe Photoshop
.pdf format – Adobe Acrobat
.jpeg format – any operating system graphics software
.tiff format – any operating system graphics software

How can I make my purchase?

Once you've chosen from our extensive catalog of logo templates, stationery templates and web templates, you can make a purchase online using our secure and automated checkout system. Alternatively, call our toll free number, 1-866-907-1155 to place your order.

What methods of payment do you accept?

We accept all major credit cards and PayPal (web orders only) for the purchase of logo templates, stationery templates and web templates.

How do I know my credit card details will be safe if I purchase via your website?

Pixellogo is 100% safe and secure. Our rigorous security practices protect your financial information and eliminate any risk associated with purchasing. We don't store your credit card information or PayPal account details on our servers or the servers of our merchant account providers. We encrypt all checkout pages – wherever you have to enter financial information. As an added security measure, we've got an in-house security department, which supervises and maintains the secure state of our servers and site.

I've place an order. What next?

First thing to note is that you shouldn't sit waiting for the post. All of our orders are downloadable, and no physical goods are shipped to the client.

Once you've place an order for one of our logo templates, stationery templates or web templates, our in-house security department checks the validity of your billing information (to prevent credit card fraud). This takes about five minutes during office hours.

Once your details are verified, you'll get an email containing either a zip attachment (for logo templates) or a download link (for stationery and web templates). Our download links remain active for 48 hours following dispatch of the email. If you can't download your files in that time window, we are more than happy to re-activate the download links. All you have to do is submit a request with your order number to sales@pixellogo.com.

How do you deliver the files for logo templates?

Our mission is to deliver the design files to you as quickly as possible. We send them to you in the following ways:

Logo templates - emailed as zip attachments
Stationery templates - we email you a download link, through which you can download your files
HTML web templates - we email you a download link, through which you can download your files

How long before I receive the files for logo templates?

Between five and ten minutes, if you order during office hours (9:00 AM to 6:00 PM USA Eastern Standard Time -5 GMT).

Out of office hours, you'll have to wait until first thing next business day to get your files for logo templates (although we do process orders over the weekend).

What do you do with fraudulent orders?

We do everything we can to help stamp out Internet fraud, no matter where around the globe the fraudster or victim resides. If we receive a fraudulent order, we register the IP address of the user and then follow a strict procedure:

Notify the legitimate cardholder and advise them of the illegal use of their credit card
File a police report with the RCMP & SDQ and officially register our claim against the fraudulent user
Take necessary action with the credit company in question to ensure that the fraudulent financial information used is discontinued and voided

Where is Pixellogo?

Pixellogo is an incorporated Canadian company. You'll find us in the heart of downtown Montreal at:

4225 Saint Dominique, #308
Montreal, QC
H2W 2A9
Canada

What's the best number to call you on?

That depends where you live. Our telephone numbers are:

Canada & USA Toll Free: 1-866-907-1155

International: 1-514-907-1155

What are your office hours?

Normal office hours are Monday to Friday, 9:00 AM to 5:00 PM US Eastern Standard Time.

On Saturday and Sunday, order fulfillment staff are on duty to process weekend orders.

What's your refund & exchange policy for logo templates?

We don't give refunds. Because we produce and sell digital files, there's no way to physically 'return' logo templates or designs for refund or exchange. However, we'll always replace a damaged file with replacement logo templates when required.

PixelLogo

Frequently Asked Questions

Exclusive Logo Designs

Non-Exclusive Logo Designs

Font Installation Support

Available File Formats

Ordering & Delivery

Pixellogo Location & Office Hours

Refund Policy